Privacy & cookie policy.

Who is responsible for your data

Lapland Transfers, Pihkaporintie, 96800 Rovaniemi is the data controller for this website. Questions and requests about your data: info@laplandtransfers.com.

What we collect

• Booking requests: your name, e-mail address, phone or WhatsApp number, the service and date you want, the size of your party, your accommodation or pickup and drop-off addresses, your flight number if you give one, and anything you write in the notes.
• Contact messages: your name, e-mail address, phone number if you give one, the topic and your message.
• Abuse protection: a one-way hash of your IP address is stored with a request so that the forms can be rate-limited. The IP address itself is not stored by this website. Our hosting provider keeps standard server logs.

Card payments are taken by Stripe on its own secure payment page. Your card details go to Stripe, never to this website; Stripe tells us whether a payment succeeded, its amount and the payment reference, which we keep with your booking.

Why we use it, and the legal basis

• To answer your request, confirm and deliver your transfer or hourly hire — steps taken at your request before a contract, and performance of that contract (GDPR Art. 6(1)(b)).
• To keep the forms free of spam and abuse — our legitimate interest (Art. 6(1)(f)).
• To keep the accounting records the law requires for confirmed bookings (Art. 6(1)(c)).

The fare calculator

When you search for an address in the transfer fare calculator, the search text and the chosen location are sent from our server to a mapping service (Mapbox, or the OpenStreetMap-based Photon and OSRM services) to find the place and measure the driving route. Those requests come from our server, so the mapping service does not receive your IP address.

Who sees your data

The people who handle and deliver your booking — our office and your driver — and the service providers we need to run the website and our e-mail (hosting, e-mail delivery). We do not sell personal data or pass it on for anyone else’s marketing.

How long we keep it

Requests and messages are kept for as long as we need them to handle your enquiry and your trip. Records of confirmed bookings are kept for as long as Finnish accounting law requires. Rate-limiting entries are deleted within 24 hours.

Cookies and browser storage

• Necessary: an unfinished booking is kept in your browser’s session storage so you don’t lose it between steps; it stays in your browser tab until you send the request or close the tab. These need no consent.
• Analytics: this website currently uses no analytics or marketing cookies.
• Live chat: the chat button is provided by tawk.to. It loads after the page and sets cookies of its own so that a conversation can continue from one page to the next; what you write in the chat, and technical data such as your IP address and browser, are processed by tawk.to on our behalf.
• Translation: the language menu uses Google Translate. Nothing is loaded from Google until you choose a language other than English; after that the text of the pages you view is sent to Google to be translated, and a googtrans cookie remembers your choice for up to a year. Switch back to English to remove it. Translations are automatic and may contain errors — the English wording is the one that applies.

We use no advertising cookies.

Your rights

You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on consent you can withdraw it at any time. If you think we have handled your data wrongly you can complain to the Finnish Data Protection Ombudsman (tietosuoja.fi).

Changes

If this policy changes, the new version is published on this page with its date. See also our terms & conditions.